CUSTOMER CARE
At Reign Palace, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase.
Have any questions or concerns?
We’re always ready to help!
Call us at
713-844-8414
or send us an email to:
RETURNS
If you are not satisfied, for any reason, please contact us, however; ALL SALES ARE FINAL.
FAQ
Do you provide International delivery?
Yes, we offer international shipping.A base shipping charge will be quoted at the time of order placement that could be amended at a later date for additional charges in the foreign country. Transit days to the recipient will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient.
How do I return an item?
All sales are final.
What is your returns policy?
Reign Palace does not accept returns or exchanges.
How do I track my order?
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Navigate to www.stamps.com/shipstatus/.
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Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces.
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Click on “Check Status”.
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View the scan history and status information of your package.
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You can also view this information by entering the tracking number in the search bar near the upper right corner on www.usps.com.
How can I contact your couriers?
Visit: www.usps.com
What are your delivery options?
Shipping Method Shipping Charge Order By Estimated Delivery
Standard $9 12:00 pm CST 3-5 Business Days
Second Business Day $15 12:00 pm CST 2-3 Business Days
Next Business Day $20 12:00 pm CST 1-2 Business Days
Same Day $25 12:00 pm CST Same Day